Get in touch with us
For any general inquiries, please fill in the following contact form
Address
1947 Claxter Rd NE, Salem, OR 97301
Phone
(503) 689-1088
info@oltreusa.com
Find us on
Frequently Asked Questions
Have a Question? We’ve Got the Answer!
Our products are crafted with a specialized Glass Fiber Reinforced Concrete (GFRC) mix, which provides exceptional strength (at approximately 11,000 psi) and durability. This mix is more robust than traditional concrete, ensuring it can withstand regular wear and tear.
GFRC is known for its strength and resilience. While no material is entirely chip-proof, the high psi rating (11,000) significantly reduces the likelihood of damage under normal circumstances.
Yes. The GFRC mix we use is non-combustible, making it suitable for fireplace surrounds and other heat-exposed areas.
The overall weight varies depending on the style and size you choose. GFRC is lighter than traditional concrete, but each product still has substantial heft. On average, a standard fireplace weighs around 300 lbs. For exact numbers, please refer to the individual product pages or schematics.
Standard filler panels are included at no additional cost. If you need specific custom filler pieces, let us know when ordering.
Each kit differs in the specific components it includes, such as filler panels, hearths, mantels, or trim pieces. Visit our Detailed Information page or check the bottom of each product page for a breakdown of what’s included in each kit.
We specialize in custom projects. Our team regularly designs and fabricates one-of-a-kind pieces tailored to a client’s specific tastes and requirements. To start a custom order, fill out our Custom Project Request Form.
Yes, we offer hearths as stand-alone items. Whether you need a hearth replacement or want one custom-designed, we can accommodate your request. Please fill out our Custom Project Request Form, and we'll send back a quote to you!
You can explore our range of cast stone color samples HERE. These samples help you decide which finish best complements your space.
We typically recommend the Heat N Glo TRU 36, though any quality firebox insert that meets local code requirements and fits the interior dimensions can be used.
Yes. Our website and product listings showcase various hearth styles. We also have a portfolio you can view pictures from various projects.
Absolutely. For standard pieces, feel free to contact us through our website or email. For custom projects, please fill out our Custom Project Request Form. We will review your needs and get back to you with a quote.
We typically provide quotes within 1–2 business days. More complex custom designs might require slightly longer.
1. Request a Quote: Submit your requirements or custom project details.
2. Quote Issuance: We provide a quote typically within 1–2 days.
3. Approval & Payment: Once you confirm the details and pricing, we proceed with scheduling.
4. Production & Lead Time: We cast, cure, and finish your product (6 weeks standard or 4 weeks expedited).
5. Shipping/Delivery: Your order is crated and shipped via FedEx Freight (5–7 business days in transit).
6. Installation: Follow our instructions or hire our team (available only in OR/WA).
A cast stone fireplace can be installed by a local professional—such as a contractor or masonry specialist. If you’re located in Oregon or southern Washington, we can handle the installation for you. If you’re outside these areas, we’ll still ship your fireplace, and you can hire a local installer to complete the job.
You’ll find detailed instructions: How to Install a Cast Stone Fireplace.
If you’re local to Oregon or southern Washington, we can offer an in-person consultation—either at our showroom or at your site. During that visit, we’ll review your project needs, take accurate measurements, and discuss your design preferences. These details help us provide a precise quote, and once everything is finalized, we’ll craft your fireplace. Because you’re local, we can also handle the delivery and installation for a seamless experience.
Our standard lead time is about 6 weeks for most orders. We take great care in crafting each piece, which can require time for design, casting, and curing.
The lead time for caps specifically is about 3 weeks.
Once your order is placed, we will ship your fireplace within six weeks. After it’s shipped, delivery typically takes 5–7 business days, although this may vary based on your location and any unforeseen freight delays.
Yes, we can expedite most orders to a 4-week turnaround. There is a $1,050 fee for expedited service, which covers the cost of prioritizing your project in our production schedule.
We typically ship via FedEx Freight, as we’ve found them to be the most reliable. Each fireplace is secured in a heavy-duty crate to protect it during transit. We take extra care in crating and packaging to minimize any risk of damage.
We take great care in our crating and packaging process to minimize any risk of damage during shipping. However, if damage does occur, we will file a claim with FedEx and remake your order as needed.